Thank you for shopping with Essence & Elixir!
We take pride in our high-quality, handcrafted candles and want you to be completely satisfied with your purchase. Please review our refund and return policy below.

1. Damaged or Defective Products

• Refunds & Exchanges:
  We will refund or exchange your candle if it is received damaged or defective. In order to be eligible, please contact our customer support within 7 days of receiving your order.
• Proof Required:
  To process your claim, we may ask for photos or a brief description of the damage.
• Resolution:
  Once your claim is approved, we will arrange for a refund, exchange, or store credit based on your preference.

2. Non-Damaged Returns

• No Refunds:
  We do not offer refunds or exchanges for candles that are not damaged or defective. All sales are final in these cases.
• Contact Us:
  If you have any concerns about your order, please reach out to our customer support team. We’re here to help and ensure your experience is as delightful as our candles.